Terms and Conditions

User conduct - Terms of Use

These terms of use apply to the HelloMukoma.com web site.

To contact HelloMukoma.com by email click here

These "Terms of Use" apply to the HelloMukoma.com site and its services (Service). Questions or concerns regarding this statement should be directed to our administrator.

1. HelloMukoma.com Terms & Conditions

HelloMukoma.com always assumes that the consumer has a positive intent in writing their message, in helping themselves, in helping other consumers, in helping the subject business provide a better product or service.

A complaint/ compliment message is assumed by HelloMukoma.com to be a description of a situation experienced by a consumer. A complaint/ compliment is only a personal opinion by a consumer, a perception of a consumer. That personal perception and/or opinion based on their own personal experience can be powerful, or meaningless, in the opinion of HelloMukoma.com, depending upon the context and content of what is written. We're not responsible for the way that information is interpreted by whoever reads it. Which of course varies from person to person, depending on who they are, their own personal experiences, biases, opinions, etc.

No conclusions are drawn by HelloMukoma.com, as to content validity. HelloMukoma.com does not edit or censor posted messages or investigate them for accuracy.

Posted messages should describe a personal, firsthand experience. If a person experienced something personally, that person owns that information about their perception of, and opinion about, that personal experience, and is free to discuss their opinion about that experience, as a human, citizen, and legal entity, unless previously, already contractually bound otherwise.

It is the responsibility of a message author to make sure they are not contractually bound otherwise. It is the responsibility of the mentioned message author to determine on their own if they are not allowed to discuss the subject of their complaint/ compliment, if this is the case, prior to posting a message to HelloMukoma.com.

If the HelloMukoma.com site user is contractually bound not to discuss a subject, that message author takes it upon their own risk if they post a message to HelloMukoma.com about that subject, because that message will be posted on HelloMukoma.com for public view.

The messages posted to HelloMukoma.com are only the opinions of consumers and businesses and other site users. The complaints/ compliments do not represent the opinions of HelloMukoma.com.

HelloMukoma.com is only a platform for consumers to post complaints/ compliments; HelloMukoma.com does not lookup or provides e-mail addresses for the subject businesses.

HelloMukoma.com is not responsible for helping consumers resolve their complaints. HelloMukoma.com is only a tool that consumers can use to try to help themselves.

Your registration with HelloMukoma.com is for your sole, personal use. You may not authorize others to use your user identification and email you may not assign or otherwise transfer your account to any other person or entity.

HelloMukoma.com is a free site for all visitors, including consumers and businesses. HelloMukoma.com does not censor posted consumer, or business replies, or investigate them for accuracy.

Posted messages may be indexed by internet search engines.

You may receive e-mail messages from others (other consumers, businesses, etc.), resulting from posting your message on HelloMukoma.com.

As a user of HelloMukoma.com, you acknowledge that HelloMukoma.com does not prescreen or edit posted messages. You and only you are responsible for the content of your messages, and the consequences that may follow your publications.

When posted to HelloMukoma.com messages are exposed to public view, and are made available for indexing and reproduction by third-party search engines and directories. HelloMukoma.com has no control over the content taken from HelloMukoma.com by third-party sites.

HelloMukoma.com is not responsible for the validity of the consumer complaints posted to the HelloMukoma.com site.

HelloMukoma.com is not responsible, in any way, for providing, or helping to provide, businesses' responses to the consumer complaints/ compliments that are posted on the HelloMukoma.com site, and /or forwarded to businesses.

HelloMukoma.com does not knowingly allow incorrect or factually incorrect information to remain posted. If HelloMukoma.com is instructed to remove and delete a posted message by a court, then the message will be removed and deleted.

Many complaints/ compliments posted to HelloMukoma.com are a historical 'snapshot' of an ongoing situation, as seen through the eyes and perception of an individual consumer, often with incomplete or inaccurate information at their disposal.

HelloMukoma.com always assumes that the consumer has a positive intent in writing their message, in helping themselves, in helping other consumers, in helping the subject business provide a better product or service.

Grant of Exclusive Copyright License: By posting a content on the website www.hellomukoma.co.zw and or www.hellomukoma.com you knowingly and intentionally grant to Hello Mukoma an exclusive, irrevocable, perpetual, royalty-free, and worldwide copyright license to exercise the legal rights to 1) publicly and privately display, use, reproduce, perform, translate, transmit, modify, adapt, archive, and distribute the report; 2) create and reproduce derivative works from the report; 3) incorporate the report into one or more collective works and to reproduce the report as incorporated into the collective works; and 4) grant sublicenses of the report. The above rights may be exercised in all media and formats whether now known or hereafter devised.

2. Member Conduct

As a condition of your use of the Service, you guarantee to HelloMukoma.com that you will not use the Service for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

The Service is provided to individuals only and for personal use only. You agree to use the Service only to post (send) and view (receive) personal messages. Any unauthorized commercial use of the Service, or the resale of its services, is expressly prohibited.

You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your name or email, including the content of your transmissions through the Service. By way of example, and not as a limitation, you agree not to:

Use the Service in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or otherwise).

Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.

Publish, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, racist, indecent or unlawful material or information.

Advertise or offer to sell or buy any goods or services

Harvest or otherwise collect information about others, including e-mail addresses, without their consent.

Create a false identity for the purpose of misleading others as to the identity of the sender or the origin of a message.

Use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity that is not a Service member any directory of the Service members or other user or usage information or any portion thereof other than in the context of your use of the Service as permitted.

Transmit or upload any material that contains viruses, Trojan horses, worms, time bombs, cancel bots, or any other harmful or deleterious programs.

Transmit or upload any material that contains software or other material protected by intellectual property laws, rights of privacy or publicity or any other applicable law unless you own or control the rights thereto or have received all necessary consents.

Interfere with or disrupt networks connected to the Service or violate the regulations, policies or procedures of such networks.

Attempt to gain unauthorized access to the Service, other accounts, computer systems or networks connected to the Service, through password mining or any other means.

Interfere with another member's use and enjoyment of the Service or another individual's or entity's use and enjoyment of similar services.

HelloMukoma.com has no obligation to monitor the Service or any user's use thereof or retain the content of any user session. However, HelloMukoma.com reserves the right at all times to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.

3. Indemnity

You will defend, indemnify, and hold harmless HelloMukoma.com, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of your use of HelloMukoma.com, including, but not limited to, any breach by you of the terms of use.

4. Online Content

Opinions, advice, statements, offers, or other information or content made available through HelloMukoma.com are those of their respective authors and not of HelloMukoma.com, and should not necessarily be relied upon. Such authors are solely responsible for the accuracy of such content. HelloMukoma.com does not guarantee the accuracy, completeness, or usefulness of any information posted on HelloMukoma.com and neither adopts nor endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement made. Under no circumstances will HelloMukoma.com be responsible for any loss or damage resulting from anyone's reliance on information or other content posted on HelloMukoma.com.

5. Removal of Information

You shall remain solely responsible for the content of your postings on HelloMukoma.com. While we do not and cannot review every message posted by users of the Service, and are not responsible for any content of these messages, we reserve the right, but are not obligated, to delete or remove profanity, obscenities, threats of physical violence or damage to property, and private financial information such as social security numbers and credit card information.

6. No Spam, Damages

HelloMukoma.com will immediately terminate and ban any account, which it believes, in its sole discretion, is transmitting or is otherwise connected with any Spam or other unsolicited bulk e-mail.

7. IP Ban and Account Termination

HelloMukoma.com may terminate and ban your access to any part or all of the Service and any related service(s) at any time, with or without cause, with or without notice, effective immediately, for any reason whatsoever.

You may use HelloMukoma.com by completing the Login form. Once you have Registered and submitted your details, please await the email link which is sent to you, and click on the link before using the site.

By registering with HelloMukoma.com, you agree to provide accurate and current information about yourself including correct names, email address and telephone number, and to update your information if it changes. After registration you will be sent an email to verify that the email address you use for registration is controlled by you. Please click on the link to be activated as a user on HelloMukoma.com.

Note: If your email account is set to receive PLAIN TEXT messages only, you will not be able to click on the link in the email, in which case, please copy and paste the URL to the address bar in your browser.

Reports remain on HelloMukoma.com and may not be removed unless they contain unlawful content.

Users are prohibited from posting unlawful content, including defamatory, insulting, private, racist, sexist, threatening, harassing, degrading, fraudulent, obscene, indecent or otherwise objectionable material ("unlawful content") on HelloMukoma.com.

For your own security, please do not post your email address, phone number or address in your reports. Companies Who Respond on HelloMukoma.com have access to this information and will therefore be able to contact you.

Although the owner of HelloMukoma.com will attempt to keep all objectionable reports off this website, the administrators and moderators do not review all reports. All reports express the views of the author, and neither the owner of HelloMukoma.com nor its members, its representatives, its employees or its independent contractors will be held responsible for the content of any report.

The owner and administrators of HelloMukoma.com reserve the right to remove or edit any report for any reason.

No advertising is allowed in any reports.

Use of this website is solely at the risk of the user. Users acknowledge that they remain responsible for all content which they post on HelloMukoma.com and its owners, operators, host and moderators disclaim all and any liability which may arise from the content of any post.

HelloMukoma.com reserves the right to remove or edit reports which, in the opinion of the moderators, are offensive or unlawful, but shall not be obliged to do so and expressly disclaims any liability arising from the use or non-use of such editorial control.

You confirm that you are a bona fide customer of the suppliers that you write reports about, and that all the facts contained in your reports are true and accurately describe your experiences with the suppliers. You acknowledge that you have read the terms and conditions of HelloMukoma.com and that your reports do not contain unlawful content, including content that is defamatory, insulting, private, racist, sexist, threatening, harassing, degrading, fraudulent, obscene, indecent or otherwise objectionable.

You understand that your personal details (name, contact number, email address and any other identifying information provided by you to the owner of HelloMukoma.com) may be disclosed to the suppliers concerned in the sole discretion of the owner of HelloMukoma.com. You consent to your details being disclosed to the supplier concerned and you undertake not to institute legal action against the owner of HelloMukoma.com for breach of privacy or any related cause of action in relation to such a disclosure. You also consent to your personal details being kept by the owner of HelloMukoma.com for a period of 5 (five) years from the time that you provide them to the owner of HelloMukoma.com.

In the event you violate these Terms and Conditions, the owner of HelloMukoma.com has the right to terminate your access to the site and take whatever other steps the owner deems necessary. For further information, please see our disclaimer and privacy policy. By registering with the HelloMukoma.com website, you are agreeing to these Terms and Conditions and you also give your consent to the way we may handle your personal data in that policy.

Electronic mail

From time to time HelloMukoma.com will send electronic mail to you, for the purpose of informing you of changes or any newsworthy related products and services. You may opt out of this notification service by unsubscribing to the electronic mail that was sent.

Supplier Conduct

The supplier agrees that it enters into this contract freely and of its own volition, and in doing so, confirms that it has not been induced or forced into doing so in any manner whatsoever. Suppliers acknowledge that users of the HelloMukoma.com website may use the website to post unlawful content, including defamatory, insulting, private, racist, sexist, threatening, harassing, degrading, fraudulent, obscene, indecent or otherwise objectionable material ("unlawful content") about the suppliers. Suppliers undertake not to institute legal action or take any steps whatsoever against the owner/s of HelloMukoma.com, its members, its representatives, its employees and its independent contractors, as a result of any unlawful content posted on the HelloMukoma.com website, whether arising from negligence or any other cause whatsoever. Suppliers undertake not to institute legal action or take any steps whatsoever against any user of the website, as a result of any defamatory or insulting content posted on the HelloMukoma.com website, whether arising from negligence or any other cause whatsoever.

In the event that a supplier finds a report unlawful or inappropriate, please click on the "Inappropriate report" link at the end of each report, complete the fields required, and submit.

Important note: In terms of section 77(2) of the Electronic Communications and Transactions Act, any person who lodges a notification of unlawful activity knowing that it materially misrepresents the facts is liable for damages for wrongful take-down.