HelloMukoma

"We have become too compromising when we should in fact, be demanding our right to the provision of good quality services and goods. We cannot continue to give excuses for shoddy services and let providers get away with murder literally. We seem to just accept what is put before us even when we know deep down in our hearts and minds that things could be better. We even take this with a smile on our faces and yet we are being short-changed one way or the other. We are all consumers of goods and services at some point, but do we take notice of the quality of service that we get be it from some mobile phone service providers, public transport operators, supermarkets, wholesalers, car dealers, hospitals, passport offices or some such? Poor customer service has reached alarming proportions some stories we hear are almost unbelievable. I have experienced it at its worst, but I feel that instead of just keeping quiet, something must be done." - 9 April 2013 Herald