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Zimbabwe needs stronger consumer bodies

Zimbabwe has for a long time suffered from the challenge of anemic consumer bodies. Typically lobbyists seek to protect the general public or the constituents whom they represent against such conce... Read More >>
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CCZ concludes consultations on consumer protection law

The Consumer Council of Zimbabwe (CCZ) has concluded public consultations on a proposed law that is expected to safeguard the interests of consumers. The Consumer Protection Bill was launched by In... Read More >>
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'Broaden scope of Consumer Protection Bill'

Zimbabwe should broaden its draft consumer protection legislation in view of the changing nature businesses to avoid extensive amendments, a South African consumer protection expert has said. Speak... Read More >>
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Tips for dealing with customer complaints

Sometimes even the highest quality businesses and employees experience customer dissatisfaction. When a customer complains, the employee or manager must decide how to handle the conflict. Here are a f... Read More >>
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'Spot fines illegal in Zimbabwe'

Police are fleecing Zimbabweans by illegally forcing motorists to pay spot fines, High Court Judge Francis Bere has said. Addressing reporters and other stakeholders at the official opening of High... Read More >>
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Quality Standards Regulatory Act to be promulgated in Q

The Government is in the process of developing the Zimbabwe Quality Standards Regulatory Act, which is expected to be promulgated by the end of March. The law will monitor and regulate the quality ... Read More >>
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DStv subscribers advised to upgrade their decoders

MultiChoice is advising its DStv subscribers to upgrade to newer decoders to avoid possible problems with repairs and missing out on future services. While MultiChoice is not phasing out DStv decod... Read More >>
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Consumer protection bill lauded

The Consumer Council of Zimbabwe (CCZ) says the envisaged Consumer Protection Bill is expected to moderate the exploitative relationship currently existing between businesses and consumers. This em... Read More >>
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We have become too compromising on customer service

"We have become too compromising when we should in fact, be demanding our right to the provision of good quality services and goods. We cannot continue to give excuses for shoddy services and let prov... Read More >>
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Whether Agreement Subject to Disclaimer Clause: Case st

Mudukuti v FCM Motors (Private) Limited Case No: HC 6743/04 Media Neutral Citation: [2007] ZWHHC 14 Judgment Date: 2 April 2007 Attachment Size 07-HH-014.doc 61.5 KB MAINOS MUDUKUTI ... Read More >>
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'Zimbabwe retailers are cheating customers'

THE Ministry of Industry and Commerce has accused retailers of cheating customers by under packing commodities, warning that they risk being slapped with penalties, Radio Dialogue reported. There h... Read More >>
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Elephant Hills' pleasant surprises

by Shame Makoshori THE last time I stayed at the Elephant Hills Resort in December 2010 I had a completely horrible experience. The whole five days were filled with disappointments. I returned t... Read More >>
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Consumer activism is too weak in Zimbabwe

Zimbabwe has for a long time suffered from the challenge of anemic consumer bodies. Typically lobbyists seek to protect the general public or the constituents whom they represent against such conce... Read More >>
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Zimbabweans endure chaotic service delivery

The year 2014 will go down as yet another year in which electoral promises from the ruling Zanu-PF government and local authorities have failed to translate into meaningful improvement in service deli... Read More >>
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Customer service is not negotiable

Victoria Ruzvidzo My instalment a fortnight ago - ''Not with my Dollar" - had my inbox jammed as consumers went into a trance expressing their disgust at the poor service delivery that has afflicte... Read More >>
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Mystery shopping: A must do

Memory Nguwi Poor customer service in Zimbabwean companies remains a cause for concern. There are some companies that pride themselves on good customer service and really put effort into ensuring t... Read More >>
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Econet, NetOne and Telecel ripping off subscribers

The government says mobile telecommunications companies are ripping off subscribers through high charges for mobile money transfer services. This was revealed at the annual ICTs Achievers Awards in... Read More >>
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Where can I get a residential mortgage loan in Zimbabwe

I want to buy a house but I don't have an idea as to which bank is currently offering mortgage loans. At some point CABS was said to be issuing mortgage loans but when I enquired, I was told that they... Read More >>
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Lose Customers - Here are 10 Proven Ways

by Michael Bergdahl International Speaker, Author, & Wal-Mart Competition Authority His Books: "What I Learned From Sam Walton" & "The 10 Rules of Sam Walton" "To any enterprise, there are no j... Read More >>
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Hawkflight Construction sued over 'uninhabitable' house

HAWKFLIGHT Housing Construction Company has been sued for allegedly selling "uninhabitable" houses built on weak foundations, making them susceptible to collapse within a few years. Forty-six resid... Read More >>
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Econet Wireless revamps call centre

Complaints of slow call centre responses for subscribers of Zimbabwe's biggest mobile network Econet Wireless could be curbed in future. Econet Wireless is implementing a highly advanced call centre s... Read More >>
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What are the main benefits of good customer service?

The potential benefits to a business from providing a consistently high level of customer service include: • Increased sales - more likely to try out other products/services too • Customer loy... Read More >>
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Good customer service is no longer good enough

Your business would not exist without customers. And if you have customers, you need to have not just customer service, but superior customer service. Everybody talks about the importance of superi... Read More >>
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How to get good customer service

TIP 1: When asking for the manager by telephone, know his or her name. Don't just ask for "the manager" because you will be asked what it is regarding, and if it is a complaint about an associate,... Read More >>
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Consumer Protection Law long overdue

"Take care of the pennies and the pounds will take care of themselves," says the hopeful English adage. This wise saying means if you take care of little things one at a time, they can add up to bi... Read More >>
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Econet customer care finally pick up the phone!

Don't you just hate it when you scratch your recharge card far too vigorously, and accidentally delete one or more of the numbers, and then have to try and guess what they might be?! This evening I... Read More >>
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If you have been treated unfairly by a supplier

Complaints If you have been treated unfairly by a supplier/service provider, we encourage the following general steps of action as an effective way to complain: First, be clear of what the probl... Read More >>
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flyafrica introduces Hre-Vic Falls flights

LOW cost carrier flyafrica-Zimbabwe will introduce flights between Harare and Victoria Falls next month as it enters the domestic market in another boost for the tourism industry. It will fly four ... Read More >>
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Customer service integral to growing businesses

by Pamela Nyabadza of Sunday Mail CUSTOMER service, particularly in an environment where the economy continues to groan under multiple pressures, is a rarity, but Government and private organisatio... Read More >>
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Consumer Protection Bill consultations begin

by Ngonidzashe Chiutsi of the Sunday News THE Consumer Council of Zimbabwe will this week start public consultation meetings on the Consumer Protection Bill where people are expected to air their i... Read More >>
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5 Online Shopping tips

As we enter the busy shopping season, reports on HelloMukoma.com reflect various complaints from disappointed customers. To avoid mishaps and to have items delivered on time, ensure to get your orders... Read More >>
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OK Zimbabwe predicts doom and gloom

Zimbabwe's largest retailer, OK Zimbabwe does not expect an improvement in the operating environment in the March full year as performance will be affected by the fragile economy. Reflecting on we... Read More >>
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How do I file a complaint with the Attorney General's o

I have some legal issues I want resolved please assist... Read More >>
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The Best Money Advice From Mom

When we go to professionals like a financial adviser or accountant for advice, we aren't only consulting that person, if you think about it. We're all vessels of what we've learned throughout our live... Read More >>

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