Sometimes even the highest quality businesses and employees experience customer dissatisfaction. When a customer complains, the employee or manager must decide how to handle the conflict. Here are a f... Read More >>
by Michael Bergdahl International Speaker, Author, & Wal-Mart Competition Authority
His Books: "What I Learned From Sam Walton" & "The 10 Rules of Sam Walton"
"To any enterprise, there are no j... Read More >>
The potential benefits to a business from providing a consistently high level of customer service include:
• Increased sales - more likely to try out other products/services too
• Customer loy... Read More >>
TIP 1: When asking for the manager by telephone, know his or her name.
Don't just ask for "the manager" because you will be asked what it is regarding, and if it is a complaint about an associate,... Read More >>
If you have been treated unfairly by a supplier/service provider, we encourage the following general steps of action as an effective way to complain:
First, be clear of what the probl... Read More >>
As we enter the busy shopping season, reports on HelloMukoma.com reflect various complaints from disappointed customers. To avoid mishaps and to have items delivered on time, ensure to get your orders... Read More >>
When we go to professionals like a financial adviser or accountant for advice, we aren't only consulting that person, if you think about it. We're all vessels of what we've learned throughout our live... Read More >>