mukoma
:( tips -
32

How to get good customer service

TIP 1: When asking for the manager by telephone, know his or her name.

Don't just ask for "the manager" because you will be asked what it is regarding, and if it is a complaint about an associate, you will be put on indefinite hold.

Retail employees look out for each other because they are usually caught between a rock and a hard place, with customers who outright lie to cause them trouble, and the occasional manager who will automatically believe the customer, or at least tell them what they want to hear to soothe the situation.
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