Customer service - the business game changer

There are retail shops or service providers that you get into and you feel important, appreciated and welcome. Their products might be expensive, but somehow people keep coming back again and again... Read More >>

How to handle a PR crisis: What to do when a journalist

I had breakfast this morning with a dear friend of mine, Jon Westenberg. We got to talking about how he should respond to a journalist who threw some pretty negative coverage his way. And it was... Read More >>

How poor customer care is harming your business?

"Poor customer service can have a ripple effect that harms your business in many ways. "The blemish of negative service reaches beyond a single customer or employee to include your full staff as we... Read More >>

Zimbabwe needs stronger consumer bodies

Zimbabwe has for a long time suffered from the challenge of anemic consumer bodies. Typically lobbyists seek to protect the general public or the constituents whom they represent against such conce... Read More >>

CCZ concludes consultations on consumer protection law

The Consumer Council of Zimbabwe (CCZ) has concluded public consultations on a proposed law that is expected to safeguard the interests of consumers. The Consumer Protection Bill was launched by In... Read More >>

'Broaden scope of Consumer Protection Bill'

Zimbabwe should broaden its draft consumer protection legislation in view of the changing nature businesses to avoid extensive amendments, a South African consumer protection expert has said. Speak... Read More >>

'Spot fines illegal in Zimbabwe'

Police are fleecing Zimbabweans by illegally forcing motorists to pay spot fines, High Court Judge Francis Bere has said. Addressing reporters and other stakeholders at the official opening of High... Read More >>

Quality Standards Regulatory Act to be promulgated in Q

The Government is in the process of developing the Zimbabwe Quality Standards Regulatory Act, which is expected to be promulgated by the end of March. The law will monitor and regulate the quality ... Read More >>

DStv subscribers advised to upgrade their decoders

MultiChoice is advising its DStv subscribers to upgrade to newer decoders to avoid possible problems with repairs and missing out on future services. While MultiChoice is not phasing out DStv decod... Read More >>

Consumer protection bill lauded

The Consumer Council of Zimbabwe (CCZ) says the envisaged Consumer Protection Bill is expected to moderate the exploitative relationship currently existing between businesses and consumers. This em... Read More >>

We have become too compromising on customer service

"We have become too compromising when we should in fact, be demanding our right to the provision of good quality services and goods. We cannot continue to give excuses for shoddy services and let prov... Read More >>

Whether Agreement Subject to Disclaimer Clause: Case st

Mudukuti v FCM Motors (Private) Limited Case No: HC 6743/04 Media Neutral Citation: [2007] ZWHHC 14 Judgment Date: 2 April 2007 Attachment Size 07-HH-014.doc 61.5 KB MAINOS MUDUKUTI ... Read More >>

'Zimbabwe retailers are cheating customers'

THE Ministry of Industry and Commerce has accused retailers of cheating customers by under packing commodities, warning that they risk being slapped with penalties, Radio Dialogue reported. There h... Read More >>

Elephant Hills' pleasant surprises

by Shame Makoshori THE last time I stayed at the Elephant Hills Resort in December 2010 I had a completely horrible experience. The whole five days were filled with disappointments. I returned t... Read More >>

Consumer activism is too weak in Zimbabwe

Zimbabwe has for a long time suffered from the challenge of anemic consumer bodies. Typically lobbyists seek to protect the general public or the constituents whom they represent against such conce... Read More >>

Zimbabweans endure chaotic service delivery

The year 2014 will go down as yet another year in which electoral promises from the ruling Zanu-PF government and local authorities have failed to translate into meaningful improvement in service deli... Read More >>

Customer service is not negotiable

Victoria Ruzvidzo My instalment a fortnight ago - ''Not with my Dollar" - had my inbox jammed as consumers went into a trance expressing their disgust at the poor service delivery that has afflicte... Read More >>

Mystery shopping: A must do

Memory Nguwi Poor customer service in Zimbabwean companies remains a cause for concern. There are some companies that pride themselves on good customer service and really put effort into ensuring t... Read More >>

Econet, NetOne and Telecel ripping off subscribers

The government says mobile telecommunications companies are ripping off subscribers through high charges for mobile money transfer services. This was revealed at the annual ICTs Achievers Awards in... Read More >>

Hawkflight Construction sued over 'uninhabitable' house

HAWKFLIGHT Housing Construction Company has been sued for allegedly selling "uninhabitable" houses built on weak foundations, making them susceptible to collapse within a few years. Forty-six resid... Read More >>

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