mukoma

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138 reports have been shared on HelloMukoma.com to date.

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Air Zimbabwe WARNING: Additional Airport Taxes

Air Zimbabwe

WARNING: When flying out of Zimbabwe, if you fly with Air Zimbabwe you will need to pay an additional US$50 per passenger to the Civil Aviation Authority of Zimbabwe (CAAZ) before leaving. If you f... Read More >>
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Infidelity/Fidelity Life (Zimbabwe)

Fidelity Life

Reviewed by Jerry 2. My father had a pension with Fidelity Life. They paid the initial 1/3 cash commutation then began paying the monthly annuity. He died leaving my mother alone who was entitled to r... Read More >>
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50$ DEPATURE FEE AT AIRPORT

Air Zimbabwe

Good day. I booked a return ticket for my sister and myself on line to Victoria falls for 9.03.2016 returning 13.03.2016.Upon our return when checking in at Victoria falls we were shocked when the ... Read More >>
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BEWARE! Extra taxes compared to other airlines

Air Zimbabwe

Reviewed by PZB-1 - I flew Air Zimbabwe two weeks ago and was confronted by an additional charge of US$50 by the Civil Aviation Authority of Zimbabwe before leaving the country. Apparently if you book... Read More >>
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STOLEN LUGGAGE

Air Zimbabwe

Reviewed by zeyn-osman - I travelled to Victoria Falls with my family in August last year . Locks to our bags were broken and clothing and grocery items were stolen. I reported this to Air Zimbabwe st... Read More >>
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I bought a faulty phone from Econet

Econet

Thenjie A Dube says, "please answer me....i bought a phone from econet its faulty.all the times phones are wraped and put in a metal box as if they will go to the work shop the same day.i am surprised... Read More >>
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Bad service at Bon Marche Avondale

Bon Marche

Just wanted to point something out that most Zimbabweans are probably so used to that they are oblivious to the problem. Today (9/5/16) I went to buy my groceries at Bon Marche Avondale at around 1... Read More >>
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Customer Ignored, Sent to Chicken Inn

Banff Lodge

[On the 22nd January 2016] I went to dine at The Deck at Banff Lodge. I arrived just after 8pm and sat at the bar. Some of my friends were already there and were having drinks. On arrival I requested ... Read More >>
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My experience with Econet customer care

Econet

Below is an account of my experience with Econet "Customer Care" over the Christmas holiday period. 14 December: I arrived in Zim and bought a line at the Econet airport kiosk. As usual, the kiosk ... Read More >>
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Pricing Discrepancies at Pick n Pay Avondale

Pick n Pay

To Whom It May Concern, I purchased an Addis Bin at PnP Westgate a week ago. It cost me around $22-00 but not more than $25-00. Later on in the week I visited the Avondale branch. I saw the same... Read More >>
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Thank you Econet for the Data Bundles

Econet

Thank you Econet Wireless Zimbabwe for the data bundles, you have no idea how you have changed lives and made it possible for millions of Zimbabwe. We are so used to critiquing and analyzing but n... Read More >>
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TelOne data disappearing

TelOne

Dear Mrs. Mtasa & Mr. Nkala, We have been a client of TelOne's ADSL since 2012 and have never experienced any problems till now; what we have is the Home Plus 10GB package. Ever since July after pa... Read More >>
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Toilet Facilities at the RG's Office

Registrar General

It is a well known fact that whenever one goes to the registrars' office they are likely to spend quite a bit of time there in one queue or the other waiting to submit something or be attended to by s... Read More >>
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OK MART EMPLOYEE ABUSES CUSTOMERS WITH IMPUNITY

OK Zimbabwe

In March I conveyed my dissatisfaction to OK management on the way I was treated by an employee at OK Mart in Bulawayo where I had gone to collect money sent to me from SA. I got a response from a T... Read More >>
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Zimbabwean Special Dispensation Permit

VFS Global

I am so frustrated, my staff applied for their permits on the 11 November 2014. They have had no feedback. the website gives you dates that end on the 24/11 2014 and nothing since. it states its 8 w... Read More >>
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Zimbabwe Republic Police Complaints Line

ZRP

If you feel that while you are being questioned or searched at a roadblock, the details involved have harassed you, hinted for bribes, or been generally aggressive, you are advised to contact the ZRP ... Read More >>
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Econet spamming and 'stealing' from me

Econet

By Nigel Gambanga of techzim I've lost count of the number of times my phone goes off because of an SMS related to services like instant news, online courses and job searches. I'm an Econet subscri... Read More >>
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ZETDC unilaterally increases redemption fee

ZETDC

The Zimbabwe Electricity Transmission and Distribution Company (ZETDC) has unilaterally increased the debt redemption from 25 to 30 percent without consulting the debtors. ZETDC says the move is to... Read More >>
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Econet not the culprit when your airtime vanishes

Econet

Today, I am taking an unusual step to defend Econet Zimbabwe​ against the uninformed people throw tantrums at the country's largest mobile network service provider, accusing it of 'stealing' their v... Read More >>
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Kombis owned by police/ council are not arrested

Bulawayo City Council

We ask the Bulawayo City Council Authorities to stop corruption happening on commuter omnibuses loading people at drop off point called ko Sales House. The area is only designated for dropping and ... Read More >>
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May Zesa allow Ecocash to sell prepaid electricity

Zesa

May ZESA allow Econet through Ecocash to sell prepaid electricity tokens to the public. We are sick and tired of being constantly told that the network is down in Bulawayo. Haddon and Sly is the o... Read More >>
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BCC water billing scam??

City of Bulawayo

People of Bulawayo, can anyone please explain how Bulawayo City Council does its water billing. I think there is a serious scam going on and many unsuspecting consumers like myself are being robbed in... Read More >>
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Mac Donalds

Bad Service... Read More >>
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Use of spikes by police unacceptable

ZRP

Two wrongs don't make a right. Harare municipal police and ZRP have been using spikes as a traffic control measure against kombis, especially in the CBD and in many instances this has resulted in inno... Read More >>
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Stop the unsolicited nonsense Econet!

Econet

I am annoyed, very annoyed, by a mobile cellphone service provider called Econet. The level of being annoyed is so high that I am even swearing at them using unprintable words. Forget how the compa... Read More >>
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Tired of SA adverts on Multichoice Zimbabwe

Multichoice Zimbabwe

I read that Multichoice's PR representative, Elizabeth Dziva, has indicated her company has started a series of cutoffs on Zimbabweans that subscribe to DStv South Africa. I am subscribed locally but ... Read More >>
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unhealthy food being served

Foodworld supermarket

Got myself a takeaway of rice and chicken from the foodworld that's in Mbuya Nehanda in Harare but was shocked whilst in the middle of helping myself to come across pieces of sadza. At first I felt s... Read More >>
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TelOne daylight robbery

TelOne

I paid for my TelOne bill using South African rands today and I regret that decision. R3,000 gave me $223.53, initially I din not take notice but now doing my mathematics it appears as if TelOne u... Read More >>
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Zimbabwean embassy in SA a disgrace

Zimbabwe Consulate SA

I want to register my disgust and embarrassment with Zimbabwean Embassy in SA. A tragedy took place more than a week ago of a Zimbabwean woman and her three kids who were found dead in Nelspruit M... Read More >>
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ZBC must stop collecting licence fees

ZBC

We, the people of Zimbabwe welcome the decision by the government to open the airwaves to other players as progressive. This will afford the general populace of Zimbabwe the privilege to tune to th... Read More >>
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road repair

council

waterfalls harare has the worst roads so far espcially simon road have visited the guys at the council everyday in feb asking for sand so we could at least fix the road as residence or they come and r... Read More >>
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Powertel dongle now super fast

PowerTel Communications

LAST year Powertel had probably the worst internet dongle in the market due to its failure to maintain connectivity and billing issues but it appears they have since rectified its shortcoming and it's... Read More >>
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Econet accused of airtime cheating

Econet

CUSTOMERS have accused Econet Wireless, Zimbabwe's largest mobile network operator, of fleecing them by providing substandard services. Econet Wireless customers have recently taken to social media... Read More >>
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Council must show seriousness on road maintenance

City of Bulawayo

I am disillusioned by Bulawayo City Council. Council officials seem to focus mainly on water disconnections and anything that makes urban dwellers shiver at the sight of their staff doing the rounds a... Read More >>
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Why is Econet running fake competitions?

Econet

Why is Econet running fake competitions that have no winners? Has anyone ever won the $1,000 in the current SMS and win competition? I really wonder? Who do your valuable clients Econet?... Read More >>
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RBZ Governor must use simple language

RBZ

Take note of Governor John Mangudya, a man of less talk and more action. It would seem a lot is happening behind the scenes. We hear corporate and individual persons with bank balances who incurred... Read More >>
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Solution needed to Zesa pay saga

Zesa

Emotions are running high at ZESA and a solution needs to be found that does not hurt both the consumers and the workers. The only solution is ensuring that those who stole from the parastatal pay ... Read More >>
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Highlands teacher short-changing pupils

Highlands Primary

I note with concern the way children are being taught in Grade 7 Red at Highlands Junior School. The teacher gives tests and homework of things she has never taught. This work is neither marked,... Read More >>
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Zimbabwe needs stronger consumer bodies

Zimbabwe has for a long time suffered from the challenge of anemic consumer bodies. Typically lobbyists seek to protect the general public or the constituents whom they represent against such conce... Read More >>
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CCZ concludes consultations on consumer protection law

The Consumer Council of Zimbabwe (CCZ) has concluded public consultations on a proposed law that is expected to safeguard the interests of consumers. The Consumer Protection Bill was launched by In... Read More >>
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'Broaden scope of Consumer Protection Bill'

Zimbabwe should broaden its draft consumer protection legislation in view of the changing nature businesses to avoid extensive amendments, a South African consumer protection expert has said. Speak... Read More >>
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How fair is $5 to a pensioner?

RBZ

AFTER many years of battling to find answers on government's position regarding Zimbabwe dollar balances held by banks, the Reserve Bank of Zimbabwe (RBZ) on Wednesday 11 February 2015 finally solved ... Read More >>
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it is unacceptable to receive such bad service

Mupfumi Tours

Senatar Express trading as Mupfumi Coaches 1) The bus was dirty and smelly 2) The driver was very very rude 3) Half the bus on the inside was falling apart... Read More >>
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Tips for dealing with customer complaints

Sometimes even the highest quality businesses and employees experience customer dissatisfaction. When a customer complains, the employee or manager must decide how to handle the conflict. Here are a f... Read More >>
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Zim government website spreading malware

Ministry of Transport Infrastructural Development

The Ministry of Transport and Infrastructural Development website has been compromised and is currently infecting machines which visit the website! If you do not have updated security for your mach... Read More >>
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'Spot fines illegal in Zimbabwe'

Police are fleecing Zimbabweans by illegally forcing motorists to pay spot fines, High Court Judge Francis Bere has said. Addressing reporters and other stakeholders at the official opening of High... Read More >>
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Change number on website!!!

Zimbabwe Consulate SA

Good day, We at Ocean Rock Media receive about 500 calls per day for the Zimbabwean consulate in Capetown. They have the wrong number on their website and and it is causing us to lose business as o... Read More >>
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Quality Standards Regulatory Act to be promulgated in Q

The Government is in the process of developing the Zimbabwe Quality Standards Regulatory Act, which is expected to be promulgated by the end of March. The law will monitor and regulate the quality ... Read More >>
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DStv subscribers advised to upgrade their decoders

MultiChoice is advising its DStv subscribers to upgrade to newer decoders to avoid possible problems with repairs and missing out on future services. While MultiChoice is not phasing out DStv decod... Read More >>
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Consumer protection bill lauded

The Consumer Council of Zimbabwe (CCZ) says the envisaged Consumer Protection Bill is expected to moderate the exploitative relationship currently existing between businesses and consumers. This em... Read More >>
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DStv should start usage based billing

Multichoice Zimbabwe

DStv Zimbabwe should now start the usage-based billing. I think that our communications sector regulator POTRAZ must do something. At some point in SA, customers were allowed via DStv Self Service to ... Read More >>
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Zimpapers' News Hub team unhelpful and useless

Zimpapers

I subscribed to the Zimpapers News Hub, paid the subscription fees, The Herald, Chronicle, H-Metro are updated frequently but surprisingly B-Metro was last updated on the 15th of January 2015 and toda... Read More >>
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Zimra officials in duty payment scam

Zimra

ZIMBABWEANS importing cars from Japan are being ripped off through a corrupt duty payment procedure at the country's Chirundu and Beitbridge border posts, it has emerged. Car importers have reporte... Read More >>
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We have become too compromising on customer service

"We have become too compromising when we should in fact, be demanding our right to the provision of good quality services and goods. We cannot continue to give excuses for shoddy services and let prov... Read More >>
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worst service / incompetent

Unisa

I went to the Unisa exam department to ask for my script so I could have a look at it and have it remarked by the module lecturer. The lady at the department first said my script was not there, th... Read More >>
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Whether Agreement Subject to Disclaimer Clause: Case st

Mudukuti v FCM Motors (Private) Limited Case No: HC 6743/04 Media Neutral Citation: [2007] ZWHHC 14 Judgment Date: 2 April 2007 Attachment Size 07-HH-014.doc 61.5 KB MAINOS MUDUKUTI ... Read More >>
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'Zimbabwe retailers are cheating customers'

THE Ministry of Industry and Commerce has accused retailers of cheating customers by under packing commodities, warning that they risk being slapped with penalties, Radio Dialogue reported. There h... Read More >>
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Econet Zimbabwe is short changing us

Econet

MY BEEF WITH ECONET I do not know if I am the only person who has a beef with Econet Wireless Zimbabwe. I will admit I have seen similar complaints on twitter and Facebook and I am wondering if Econe... Read More >>
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Raw chicken & chips sat in sun on the ground for 45mins

Chicken Inn

I was checking on twitter and saw a tweet by Evan Mawarire ‏@PastorEvanLive with a picture of Raw chicken & chips that were said to have sat in sun on the ground for 45mins @ChickenInn 2nd Street ... Read More >>
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Fight for your rights, I fought SA big company

Telesure

I was driving on the far left lane in South Africa on a dual carriageway and some lady driving on the far right side of the lane failed to realise that the car in front of her was stopping to turn. By... Read More >>
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Winlian Decor will spoil your wedding - beware, bad att

Winlian Decor

Winlian Decor messed up my wedding. I paid for all my decor in full. On the day of the wedding, at the reception, more guests started coming in - they couldn't find seats, so the ushering team ran to ... Read More >>
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Econet, why are you being unethical

Econet

I was just browsing the internet and came across the message below from our loved mobile operator's facebook page called Econet Wireless Zimbabwe Complaints Desk. "Good News !!!!! We have foward... Read More >>
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Zimra ignoring rebate for international postal gifts

Zimra

I received 5 shirts from the UK clearly market that they are a present for Xmas and guess what our bankrupt Zimra decide to charge duty on the 5 shirts which qualifies for a $50 gift rebate. Ended up ... Read More >>
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Elephant Hills' pleasant surprises

by Shame Makoshori THE last time I stayed at the Elephant Hills Resort in December 2010 I had a completely horrible experience. The whole five days were filled with disappointments. I returned t... Read More >>
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Zinara please do something this is unmitigated disaster

Zinara

We returned to Harare on New Year's Day from Sabi Conservancy (Senuko Section) via Chisumbanje and Birchenough Bridge, then onto Mutare and HRE. The so-called trunk road just beyond the Malilangwe ... Read More >>
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Harare refuse collection service deteriorates

City of Harare

The sunshine city risks another bout of cholera and typhoid as the Harare City Council fails to collect garbage piling around the town due to inadequate refuse collecting trucks. There is disturbin... Read More >>
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CABS short-changed its mortgage home owners

CABS

CABS bank houses sold on mortgage in Budiriro have succumbed to bad weather with some having already started cracking. What could have been a success story in the housing history of Zimbabwe is now... Read More >>
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Consumer activism is too weak in Zimbabwe

Zimbabwe has for a long time suffered from the challenge of anemic consumer bodies. Typically lobbyists seek to protect the general public or the constituents whom they represent against such conce... Read More >>
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Zimbabweans endure chaotic service delivery

The year 2014 will go down as yet another year in which electoral promises from the ruling Zanu-PF government and local authorities have failed to translate into meaningful improvement in service deli... Read More >>
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Pathetic online presence

Air Zimbabwe

The shocking state of our national airline's Internet presence sums up the perennial, bumpy condition of Air Zimbabwe. And to imagine that someone is remunerated real money; USDs each month-end, to su... Read More >>
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Big up to Multichoice Zimbabwe for Afcon

Multichoice Zimbabwe

I want to compliment MultiChoice Zimbabwe for activating SuperSport 5 (SS5) to enable all DStv subscribers to witness Africa's biggest sporting spectacle, the 2015 Africa Cup of Nations (Afcon) tourna... Read More >>
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Customer service is not negotiable

Victoria Ruzvidzo My instalment a fortnight ago - ''Not with my Dollar" - had my inbox jammed as consumers went into a trance expressing their disgust at the poor service delivery that has afflicte... Read More >>
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Zimbabwe Republic Police complaints line

ZRP

I am not complaining but want to share this with you. If you feel that while you are being questioned or searched at a roadblock, the details involved have harassed you, hinted for bribes, or been gen... Read More >>
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Mystery shopping: A must do

Memory Nguwi Poor customer service in Zimbabwean companies remains a cause for concern. There are some companies that pride themselves on good customer service and really put effort into ensuring t... Read More >>
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BCC lets burst sewer flow into Nketa house

Bulawayo City Council

The Bulawayo city council has failed to attend to a burst sewer which has been flowing since Mid December at our house in Nketa 9. I have exhausted all communications channels. The sewer has now sp... Read More >>
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Revive Cry Mantengwane sports bar

McInn Supermarket

Can Mgcini Nkolomi do something about our beloved sport. The guy who has the franchise right now is totally clueless and broke. He fired the best DJs and most of the experienced staff now the bar i... Read More >>
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call centre

Africom

call center is excellent answers calls on time keep up the good work!... Read More >>
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Programmes being repeated

Multichoice Zimbabwe

Unbelievable that we have the same songs repeated on VH1C Channel 323 every single day. There are tons of songs from the past but we have some lazy person just programming the same songs every sing... Read More >>
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Thank you for ensuring that our voices are heard

HelloMukoma

I have posted few complaints to different companies reporting bad services received. I am glad to say even though some problems were not resolved, they will receive serious attention and I hope th... Read More >>
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Ecobank friendly service

Ecobank

Went to Ecobank Parkade Centre in Bulawayo after talking to Thandi the customer services manager last week. She opened my account. What a pleasure. The security was great in directing those who didn't... Read More >>
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Vehicle importation

Zimra

I recently import a truck and I submitted all the documentation including receipts from seller and shipping company to vic falls Zimta official on request. My truck was then revalued and to my surpris... Read More >>
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Why are we paying TV and radio licenses?

ZBC

I have noticed that people refused to pay their home radio and TV licenses and they always have infinite reasons why they did not want to pay up. The most common reason why people do not want to pa... Read More >>
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DHL Zimbabwe cheating international parcel receivers

DHL Express

I was sent a parcel from abroad and surprisingly, DHL Zimbabwe charged me $25 to collect the parcel. On top of the $25 they charged me to collect, I had to pay duty for the parcel. My biggest prob... Read More >>
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December Holidays Bus fare rip-offs

Tenda Luxury

Complete rip-offs... Read More >>
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PSMAS giving a raw deal

PSMAS

Premier Service Medical Aid Society (PSMAS) is giving a raw to its membership in the post Cuthbert Dube era. Doctors are demanding a core-payment of $20 for consultation, advising you to claim you... Read More >>
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total disregard for isiNdebele

Chicken Slice

A display wall advert at the Chicken Slice's outlet on 9th Avenue and Fort Street features the words "Umkwenyana uqobo uyabuya le Chicken Slice", should have read "Umkhwenyana oqotho uza le Chicken Sl... Read More >>
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Best service experience

Edgars

Last week I went to Menlyn Mall in search of a dress for a wedding. I am accustomed to normally searching on my own and only asking the assistants for help with sizes etc. Having been an Edgars cus... Read More >>
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Econet Wireless is continuously failing us

Econet

Zimbabwe's flamboyant network provider, Econet Wireless is continuously failing us its users on data connectivity On a daily basis between 19:00 - 22:00 the Internet connection is always down beca... Read More >>
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TelOne ADSL is daylight robbery

TelOne

Telone ADSL services have improved substantially over that last year. I subscribed with them at a time when it was quite slow and most of my mates just thought it was useless. However I'm impressed, r... Read More >>
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Africom's unlimited service chaotic

Africom

We have been Africom subscribers for almost a year using about 5 dongles. This service was running smoothly and obviously was a lot cheaper than running on Econet Internet where we pay $50 for 2Gig... Read More >>
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Econet guys got in touch

Econet

Thanks to some sharp work from Econet, we spoke to a gentleman named "Parshon" whom we put in touch with the complainant. The matter has been solved, there was a leakage of airtime. The Econet guys... Read More >>
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Econet airtime disappearing

Econet

This is a case about the "disappearing" Econet airtime and yah, it does disappear. I've heard a lot of people complain about this, myself included but usually I was taking note of the rate at which it... Read More >>
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Econet, NetOne and Telecel ripping off subscribers

The government says mobile telecommunications companies are ripping off subscribers through high charges for mobile money transfer services. This was revealed at the annual ICTs Achievers Awards in... Read More >>
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Where can I get a residential mortgage loan in Zimbabwe

I want to buy a house but I don't have an idea as to which bank is currently offering mortgage loans. At some point CABS was said to be issuing mortgage loans but when I enquired, I was told that they... Read More >>
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Lose Customers - Here are 10 Proven Ways

by Michael Bergdahl International Speaker, Author, & Wal-Mart Competition Authority His Books: "What I Learned From Sam Walton" & "The 10 Rules of Sam Walton" "To any enterprise, there are no j... Read More >>
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Hawkflight has been sued over 'uninhabitable' houses

Hawkflight Construction

HAWKFLIGHT Housing Construction Company has been sued for allegedly selling "uninhabitable" houses built on weak foundations, making them susceptible to collapse within a few years. Forty-six resid... Read More >>
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Hawkflight Construction sued over 'uninhabitable' house

HAWKFLIGHT Housing Construction Company has been sued for allegedly selling "uninhabitable" houses built on weak foundations, making them susceptible to collapse within a few years. Forty-six resid... Read More >>
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Econet Wireless revamps call centre

Complaints of slow call centre responses for subscribers of Zimbabwe's biggest mobile network Econet Wireless could be curbed in future. Econet Wireless is implementing a highly advanced call centre s... Read More >>
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Zimbabwe telcos rip-off

NetOne

It has always been difficult to call family in Zimbabwe. No power etc would create long efforts to eventually get through. Now all calls to this country start charging immediately - before even ri... Read More >>
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VFS Global a mind game, poor Zimbabweans

VFS Global

For 3 weeks now I have been trying to call the so called VFS GLOBAL that is supposed to be renewing Zimbabwe Special Permits to no avail. The system say you make an online application, go pay R870... Read More >>
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What are the main benefits of good customer service?

The potential benefits to a business from providing a consistently high level of customer service include: • Increased sales - more likely to try out other products/services too • Customer loy... Read More >>
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Good customer service is no longer good enough

Your business would not exist without customers. And if you have customers, you need to have not just customer service, but superior customer service. Everybody talks about the importance of superi... Read More >>
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The customer service at CBZ Borrowdale Bank is terrible

CBZ Bank

The customer service at CBZ Borrowdale Bank is terrible. The operations manager Jeff or whatever his name is arrogant and thinks the branch is his house..."you don't come to my house and say next d... Read More >>
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Econet customer care is dipping

Econet

By Charlton Tsodzo Dear Econet Wireless....yeah we know you guys have a founder who inspires people everyday, you are the largest cellular network provider in the country.....you got a rich history w... Read More >>
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My Econet credit just disappear without cause

Econet

by Alex Magaisa It seems to me that not a single day passes without reading a rant directed at Zimbabwe's biggest company, Econet - the diversified mobile phone services business. I had my own ra... Read More >>
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This is not acceptable Econet Zimbabwe

Econet

I received some messages to say my line was not registered and I went to your Livingstone Shop to have it registered 2 weeks ago. The gentleman who served me advised that everything was now in ord... Read More >>
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Sick and tired of Tel-one's ADSL

TelOne

I am so sick and tired of the service from Tel-one and their ADSL!!! Everyday the network is a problem, it's on .. off..on... off and when one complains you get.. we will come and check your conne... Read More >>
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How to get good customer service

TIP 1: When asking for the manager by telephone, know his or her name. Don't just ask for "the manager" because you will be asked what it is regarding, and if it is a complaint about an associate,... Read More >>
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The Bank

Zimbank

Good service, keep it up.... Read More >>
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Consumer Protection Law long overdue

"Take care of the pennies and the pounds will take care of themselves," says the hopeful English adage. This wise saying means if you take care of little things one at a time, they can add up to bi... Read More >>
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Zesa Customer Service Nightmare

Zesa

Am absolutely dismayed by the conduct of Zesa staff when it comes to dealing with faults. After the rains on Saturday we lost power in Lobengula west. Some houses have power some don't. We phoned ZESA... Read More >>
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StanChart ATMs dispense torn notes

Standard Chartered

A cash withdrawal was done at the Standard Chartered ATM, down on Nelson Mandela Avenue and Second Street (or whatever it's called now). Apparently this isn't the first time it has happened. Some n... Read More >>
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Econet customer care finally pick up the phone!

Don't you just hate it when you scratch your recharge card far too vigorously, and accidentally delete one or more of the numbers, and then have to try and guess what they might be?! This evening I... Read More >>
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Well done, Utande

Dandemutande

I just want to applaud Dandemutande's Support Centre for a splendid job they are doing. I believe these people are one of the most responsive service providers in Zimbabwe, yes. Having have dealt w... Read More >>
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Pick n Pay Arundel may overcharge you

Pick n Pay

So, my wife is always on my case about me not checking shopping receipts to make sure everything is kosher. I never do, even after having witnessed her correct a wrong barcode and price here and there... Read More >>
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If you have been treated unfairly by a supplier

Complaints If you have been treated unfairly by a supplier/service provider, we encourage the following general steps of action as an effective way to complain: First, be clear of what the probl... Read More >>
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flyafrica introduces Hre-Vic Falls flights

LOW cost carrier flyafrica-Zimbabwe will introduce flights between Harare and Victoria Falls next month as it enters the domestic market in another boost for the tourism industry. It will fly four ... Read More >>
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Customer service integral to growing businesses

by Pamela Nyabadza of Sunday Mail CUSTOMER service, particularly in an environment where the economy continues to groan under multiple pressures, is a rarity, but Government and private organisatio... Read More >>
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Consumer Protection Bill consultations begin

by Ngonidzashe Chiutsi of the Sunday News THE Consumer Council of Zimbabwe will this week start public consultation meetings on the Consumer Protection Bill where people are expected to air their i... Read More >>
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going the extra mile

Standard Bank

I just experienced a customers card being swallowed by a machine and a guy was about to leave as he had already knocked and the client ran to the door report the card and he was assisted and the car... Read More >>
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5 Online Shopping tips

As we enter the busy shopping season, reports on HelloMukoma.com reflect various complaints from disappointed customers. To avoid mishaps and to have items delivered on time, ensure to get your orders... Read More >>
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OK Zimbabwe predicts doom and gloom

Zimbabwe's largest retailer, OK Zimbabwe does not expect an improvement in the operating environment in the March full year as performance will be affected by the fragile economy. Reflecting on we... Read More >>
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How do I file a complaint with the Attorney General's o

I have some legal issues I want resolved please assist... Read More >>
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Embarrassing me in front of an entire store

Pick n Pay

I am a student and have limited funds for food... Unfortunately I'm in love with sushi and hardly ever get to buy it because of the price. I have been collecting the tags at the end of my slips which ... Read More >>
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Disrepectful customer care

Telkom

I simply cannot understand how a huge company such as Telkom cannot invest in training some of their staff to deliver better service to their clients. Do I have to accept that staff could just laugh a... Read More >>
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Zimnat cheating clients, civil servants

Zimnat Life Assurance

I feel I need to warn my fellow citizens out there who might fall prey to ZIMNAT guys who are going around advertising some false life assurance. All they do is give you false information about the be... Read More >>
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The Best Money Advice From Mom

When we go to professionals like a financial adviser or accountant for advice, we aren't only consulting that person, if you think about it. We're all vessels of what we've learned throughout our live... Read More >>
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Telecel Going Extra Mile - Great Service

Telecel

I have had a problem with my phone, I could not get my ID? I called Telecel yesterday and the guys promised to call back in 30 minutes and he never called. Today I called at about 7pm and I was very i... Read More >>
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Excellent service received

First National Bank

I managed to order 2 smart devices instead of one due to a technical fault. I received continuous feedback from Fazlan and because of this, the order was expedited. The help received from Fazlan made ... Read More >>
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Lovely experience, Awesome staff, great service

Spur Steak Ranches

Me and my brother just popped in for a late night snack and I was very impressed with the level of service. From the gentleman at the door, my waitress (especially the waitress) as well as the store m... Read More >>
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EWallet to Zimbabwe a Mess

First National Bank

I send money to Zimbabwe on 5 April 2014 for taking a close relative to hospital. Was using the eWallet to Zimbabwe service. When they went to collect on 07 April 2014, they were told the ID number i ... Read More >>
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FNB send money to Zimbabwe

First National Bank

Good Day, FNB launched the send money to zimbabwe product which they have been advertising so much as well . I decided to use this service last week and up to now the recipient hasnt been able to acce... Read More >>
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DHL Zimbabwe .. a real nightmare

DHL Express

A medical devise was ordered and took 3 days of international transit to get to Harare airport which i would consider very reasonable, close to pretty good.DHL picked up on the parcel and duties and f... Read More >>
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Friendly service from Econet

Econet

"I would like to thank Econet Service Centre at Bradfield for their friendly fantastic help this morning.Truly a pleasure to go there" Sandy Strydom... Read More >>
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Multichoice Zimbabwe connection delay

Multichoice Zimbabwe

"Kindly note that I hereby express my disappointment at the way I have been treated by multichoice Zimbabwe. I wanted to be connected on a new account, obviously in time for the world cup, but to date... Read More >>
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Econet spam messages

Econet

@econetzimbabwe No means no. Stop molesting my line with your spam texts.Aggressive marketing is one thing but you're going overboard!- Econet is sending unsolicited text messages. The spam messages a... Read More >>
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Telecel Zimbabwe taking customers for granted

Telecel

"Telecel Zimbabwe is now taking customers for a ride, their data is not working, their watsup bundles are not working, customer service is pathetic, there call centre agents are rude to say the least,... Read More >>
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Choppies customer service is crap

Choppies Supermarket

I'm appauled at the customer service at Choppies Bulawayo Center. Just spent over 15mins waiting to get some fruits weighed and when I asked one of the workers I was just brushed off so I had 2 put th... Read More >>

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