:( Complaint - Fidelity Life
Report Date
10 Jul 2016 at 22:00hrs
Nature of complaints
Breach of Contract
Incident Date
16 Jun 2016
Person Responsible
Infidelity/Fidelity Life (Zimbabwe)
Reviewed by Jerry 2. My father had a pension with Fidelity Life. They paid the initial 1/3 cash commutation then began paying the monthly annuity. He died leaving my mother alone who was entitled to receive the annuity until she died. This was the provision that he made to see her through her last years. Fidelity gave up paying in the days of hyperinflation. For years she has received nothing, not even an explanation, despite efforts to communicate with Fidelity she was neglected or ignored even after the Zimbabwe currency had stabilised. They have deserted my mother at her greatest time of need after all the efforts and trust that was placed in them.

Eventually Fidelity management began to communicate by email. They proposed an outrageously inadequate final settlement figure presumably in the hope that it would rid them of time consuming correspondence, a bothersome pensioner and yet another financial liability eating away at their annual profits. But my mother had the sagacity to reject their offer which had she accepted would have been the end of any further claim she could have made against them. After this ploy failed they adopted their original strategy of refusing to communicate realizing presumably that short of going to court there was nothing further that a poor (because they will not pay her her monthly pension) pensioner was able to do to persuade them to pay.

Thank you for this opportunity to air my grievance.
(Inappropriate report?)

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