:( Complaint - Pick n Pay
Report Date
16 Nov 2014 at 14:41hrs
Nature of complaints
Billing / Accounts
Incident Date
10 Nov 2014
Person Responsible
Pick n Pay Arundel may overcharge you
So, my wife is always on my case about me not checking shopping receipts to make sure everything is kosher. I never do, even after having witnessed her correct a wrong barcode and price here and there. The reason I've decided to write is because it keeps happening at the same establishment, in the same department - Cosmetics at Arundel Pick n Pay.

This evening, we went in and she picked out some body lotion or other. We joked about how they'd probably overcharge us and we made it a point to memorize the barcode on the lotion and its corresponding price tag. We got to the till, this $2.45 lotion was charged at $5.75. My wife obviously noticed. She told them it was wrong. The till-lady asked an assistant to go and and check. She came back with the wrong barcode. We then got a manager/supervisor involved who then asked the assistant to go upstairs and change the price. After 15 minutes of waiting, the assistant came back and said "ndiyo price yeku-HQ, saka ndizvozvo, hazvichinje" (That's the price at HQ, so it doesn't change).

Thumbs up to the supervisor, only identified as "vaMunya" who quickly made a plan, allowed us to pay the $2.45, and promising to sort it out on their end, despite the till operator's protest that her money wouldn't tally at the end of her shift.

My problem here is how much money are these people probably making, screwing over people like me who would actually want to trust the shop. They've made enough money off me in the past. I don't want to "torch a storm", but please, please take heed…..remember your prices, you never know how much extra they're making off you.
(Inappropriate report?)

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