mukoma
:( Complaint - Intercape
175
Supplier
Industry
Branch/Location
Cape town
Country
Zimbabwe
Report Date
17 Jul 2017 at 08:13hrs
Customer
Nature of complaints
Billing / Accounts
Incident Date
17 Apr 2017
Person Responsible
Title
Intercape refund not received
Cordellia Eve cancelled tickets on 17 April 2017, details are below:

1. Ticket number: 2004172101MY832
Departing Cape Town on Thursday 20 April 2017 14:30hrs
2. Ticket number: 2104173305MY832
Departing Joburg on Friday 21 April 2017 14:00hrs

I received an email confirming that they had penalised me for cancelling and would process the refund less penalty for cancellation.
I was told that refunds take 10 - 15 days to process.

Today is 6 June 2017 and I have not yet received my refund. My emails are not being replied.
(Inappropriate report?)

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