Cordellia Eve cancelled tickets on 17 April 2017, details are below:
1. Ticket number: 2004172101MY832
Departing Cape Town on Thursday 20 April 2017 14:30hrs
2. Ticket number: 2104173305MY832
Departing Joburg on Friday 21 April 2017 14:00hrs
I received an email confirming that they had penalised me for cancelling and would process the refund less penalty for cancellation.
I was told that refunds take 10 - 15 days to process.
Today is 6 June 2017 and I have not yet received my refund. My emails are not being replied.