mukoma
:( Complaint - Air Zimbabwe
155
Supplier
Industry
Branch/Location
Harare
Country
Zimbabwe
Report Date
10 Jul 2016 at 21:52hrs
Customer
Nature of complaints
Billing / Accounts
Incident Date
19 May 2016
Person Responsible
Title
BEWARE! Extra taxes compared to other airlines
Reviewed by PZB-1 - I flew Air Zimbabwe two weeks ago and was confronted by an additional charge of US$50 by the Civil Aviation Authority of Zimbabwe before leaving the country. Apparently if you book with other airlines, you do not pay this amount as Air Zimbabwe has defaulted in its payments to the CAAZ, so they are now obtaining this from passengers, while continuing to not warn them when booking of additional taxes. Had I known this, I would have flown SAA and saved myself US$45 (as that flight was only US$5 more expensive than the Air Zim flight.
(Inappropriate report?)

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