mukoma
:( Complaint - Intercape
165
Supplier
Industry
Branch/Location
Windhoek
Country
Zimbabwe
Report Date
17 Jul 2017 at 07:58hrs
Customer
Nature of complaints
Bad Attitude
Incident Date
06 Dec 2016
Person Responsible
Title
scammed of my money by Intercape
Ngoni Dexter Muhaso says on the 12th of november i made a booking for windhoek to livingstone on intercape.i was told to pay at their bank windhoek account.i did as agreed and sent pop to the fax they had give me.when i went to board the bus they told me i couldnt board.James the driver was co-operative but the joburg call centre supervisor told me that after all i had told me she said i am fraudulent.they left me in the cold.i had to hike my way back and after i communicated with them they told me to scan my pop and after i did that was told refund will take 22 days to clear.its over a month now and they ignore my emails.i have documentation citing that payment had been made and when i went to the windhoek office, you wouldnt believe the arrogance telling me to go to south africa for queries and complaints.they centralised all their office to south africa so as to steal money and i am not putting my head down at that. i have recording proving their arrogance, all i can say is if u want to go livingstone best to hike or take Insight luxury coaches
(Inappropriate report?)

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