:( Complaint - Econet
Report Date
04 Mar 2015 at 13:30hrs
Nature of complaints
Pricing / Barcodes
Incident Date
04 Mar 2015
Person Responsible
Econet accused of airtime cheating
CUSTOMERS have accused Econet Wireless, Zimbabwe's largest mobile network operator, of fleecing them by providing substandard services.

Econet Wireless customers have recently taken to social media such as Facebook, Twitter and WhatsApp where they queried the sincerity and commitment of Econet Wireless in addressing what they called "the rot".

One such customer is Thelma Chikwanha of Harare, who accused Econet Wireless of cheating on the airtime loaded.

"Econet should really stop this rot. I bought airtime for $7 (about R70) with the intention of purchasing WhatsApp and Facebook bundles only to be told that I have insufficient balance.

"This is the last straw, I quit this network… like seriously," Chikwanha said.

Commenting on the same issue, Rita Nyampinga, appealed to the Econet Wireless owner, Strive Masiyiwa, to urge his employees to attend to grievances the network's customers raised.

"Nhai Strive Masiyiwa hona vana vako nxaaa," which literally means, "Strive Masiyiwa, can't you see the suffering your customers go through."

Tawanda Maguze blamed Econet Wireless of "holding too many things on their plate without the capacity to deliver."

"I suppose that's what happens when you end up doing everything, EcoCash, EcoFarmer, EcoSure, Eco this Eco that…. I mean c'mon #ecorubbish, thats the only working brand right now," Maguze said.

Edmore Munjodzi accused Econet of being unfair while only interested in making huge profits through "deplorable" ways of fleecing the customers of their hard earned cash.

"Econet is being unfair to us $1 airtime (about R10) will never last a second whether you ring someone or you don't. Worse off if you dial *179# emergency top up. That is thieving," Munjodzi said.

There were no immediate comment for Econet Wireless spokesman, Rangarirai Mberi, by the time of going to press.

Econet has more than 6,5 million subscribers out of a total of 11,5 million mobile customers in Zimbabwe.
(Inappropriate report?)

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